Satisfaction guarantee

IN KEEPING WITH SOFTWARE INDUSTRY STANDARDS, WE WILL GLADLY ACCEPT RETURNS OF PACKAGED SOFTWARE WITHIN 30 DAYS AND 7 DAYS FOR HARDWARE OF PURCHASE IN AN UNOPENED PACKAGING ONLY,  WEEKENDS AND EGYPTIAN GOVERNMENTAL VACATIONS ARE NOT INCLUDED.

SOFTWARE PURCHASED ON-LINE THROUGH OUR WEBSITE IS CONSIDERED OPENED AT THE TIME OF PURCHASE.

SOFTWARE THAT HAS BEEN OPENED OR PURCHASED ONLINE IS PROVIDED WITH FREE E-MAIL SUPPORT.

THE CUSTOMER SHALL ONLY BE ENTITLED TO THE BENEFIT OF ANY WARRANTY OR GUARANTEE GIVEN BY THE THIRD PARTY MANUFACTURER OR AGENT IN RESPECT TO THIRD PARTY PRODUCTS

THE WARRANTY DOES NOT APPLY TO DEFECTS RESULTING FROM IMPROPER OR INADEQUATE INSTALLATION USE OR MAINTENANCE.

THE REPAIRING LOCATION WILL DEPEND ON THE THIRD PARTY REPAIRING POLICY

THE REPAIRING PERIOD DEPENDS ON THE MANUFACTURER’S AGENT WITHOUT LIABILITY ON PHARMACARE-PHMS.COM

THE CUSTOMER WILL BE INFORMED OF THE REPAIRING COST BEFORE THE ITEM IS WORKED ON IT BY THE AGENT.

IF THE WARRANTY STICKER IS REMOVED, THE WARRANTY IS CONSIDERED VOID. IF ITEMS ARE RETURNED WITHOUT THEIR BOXES AND PACKAGES, THE WARRANTY MAY BE CONSIDERED VOID AS WELL.

BY ACCEPTING THE INVOICE THE CLIENT IS IN AGREEMENT THAT ALL COMPONENTS ARE IN GOOD CONDITION AND ALL WARRANTY CONDITIONS ARE ACCEPTABLE AS ABOVE.

FOR SOFTWARE RETURNS (PACKAGED VERSIONS ONLY), SIMPLY INDICATE THE REASON FOR YOUR RETURN ON A PIECE OF PAPER AND WRAP IT SECURELY WITH THE UNOPENED PACKAGING. SEND THE PACKAGE TO THE FOLLOWING ADDRESS:

PETRA SOFTWARE IND- RETURNS

1 Al Assal,EL-Gomhoreya,st,

Asyut-Egypt

WE WILL MAKE A FULL REFUND LESS SHIPPING AND HANDLING COSTS ONCE WE HAVE RECEIVED AND PROCESSED THE RETURNED ITEM.

FOR SOFTWARE REPLACEMENT INSTRUCTIONS, SIMPLY E-MAIL THE REASON FOR YOUR REQUEST TO SUPPORT@PHARMACARE-PHMS.COM

IF YOU HAVE NOT RECEIVED OR HAVE LOST YOUR SOFTWARE LICENSE KEY, PLEASE E-MAIL SUPPORT@PHARMACARE-PHMS.COM AND INCLUDE NAME, COMPANY NAME, ADDRESS, AND PHONE NUMBER SO WE CAN IDENTIFY YOUR ORDER.

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